FAQ - Frequently Asked Questions

1. What is Clipviral?

Clipviral seeds your branded video content to top video sharing sites and promotes your video campaigns on social media channels.

You just have to upload your videos on Clipviral once with the easy-to-use campaign wizard. Then they will — automatically and exactly scheduled^* — be distributed to leading video, blog and social media platforms.

To access these portals Clipviral uses highly secure authorization methods such as OAuth. If the format of your video is not accepted by your destinations, Clipviral automatically converts it into a suitable format so you don't have to worry about it at all. Our automated video transcoding accepts all major input formats, including FLV, MOV, WMV, MPG, MP4 (H.264), AVI, M4V, WEBM, ASF, RM, OGV, M2V, MPEG, MTS (AVCHD), SWF, DV, VOB and OGG.

To increase the number of views and the public attention, Clipviral announces each video upload to every platform with an individual text message on your social media and microblogging platform channels. Our web service verifies the success of your campaigns with auto-generated, statistical reports including the number of views, ratings and comments of each video.

2. Should I upload my video on my website first before distributing it with Clipviral?

Yes, we recommend that you first upload your video on your or your clients' website.

Search engines will find your video better this way, since they identify your website as the origin of the video.

That many other video platforms do publish your video as well, will be interpreted as confirmation that your video content is relevant. So using Clipviral means effective search engine optimization including VSEO.

3. For whom is Clipviral?

Clipviral is best suited for companies and organizations which produce online videos for their target groups. As the world's only client-capable solution it is particularly suitable for advertising / PR agencies, video professionals and large companies, who want to spread various videos of multiple customers or brands on the Internet.

By spreading your videos over one central platform you can reduce time and personnel costs significantly. Just think of the time you would need for distributing your branded content manually as well as for monitoring the success afterwards. Our professional video & destination management system is clearly designed and very easy to handle.

4. How do I use Clipviral? How do I spread a video on the internet?

Simply click the pink button [Start Video Campaign] on the dashboard or the home page and perform the following steps:

- Insert campaign name and upload your video to Clipviral
- Chose destinations and insert the text for your postings
- Insert the video meta data and start the distribution. Done!

5. How do I upload a video from my PC to Clipviral?

1. Click the green [Videos] button on the dashboard
2. Then click the button [Upload Video (max. 500 MB)]
3. Select a video

6. How do I select the destinations for my video?

Click on the green button [Destinations] and select your desired destinations by clicking on the [Connect] button next to the platform name.

At the first time doing it you have to enter your access data to the platforms. Clipviral does not learn these data, since the authorization process is encrypted and meets the highest safety standards. If you haven't an account on a certain platform yet, you can easily create one by clicking the Account link. Clipviral leads you to the respective registration pages of the platforms.

As a premium customer, you can of course select different destinations for each of your clients.

Additionally, you can decide before each new video distribution which platforms you want to address, simply by removing or setting your checkmarks.

7. Does Clipviral learn my access data through the connection with the destinations?

No, please don't worry. The connection between Clipviral and your destinations is absolutely secure and based on the highest security standards. We use, whenever possible, the OAuth authorization process (http://oauth.net). This means that you allow Clipviral access to your video portals and social media accounts without supplying us with your login details. Technically you insert your login details only on your destinations and not on Clipviral.

Clipviral just uses a dedicated key to access your customer accounts. For your protection Clipviral stores all keys and normal login data — like username and password for platforms which don't support OAuth yet — encrypted in the database.

8. Why is it important to tag my video and to fill out the empty text fields?

Search engines find your videos mostly because of texts — not because of images and sound. For SEO reasons and your visibility on the Internet, appropriate text and keywords are of fundamental importance.

9. Should I fill in all fields of the distribution dialog?

Yes, the fields „Title“, „Description“ and „Keywords / Tags“ are required. Make use of your most important keywords, use the ones your prospects or your clients' do use when they are looking for products or services which you or your clients sell.

10. Should the title match with the content of my video?

Most important is that the title of your video

- matches with its content,
- arouses users' curiousity and
- contains the most powerful keywords.

This clearly increases click rates and the ranking of the used search words.

11. Is it useful to write SEO optimized text in the video description?

In any case! The video description is very important. Place your main keywords as far at the beginning of the text as possible. It is also very useful to place a link to your Website or landing page quite at the beginning of your description.

Since search engines analyze all text information of your video, we advise you to fill in the text fields as completely as possible, this includes also the field „Keywords / Tags.“

Also, make sure to write interesting texts and not to insert too many keywords. Please remember: „Content is King“. Your text should be a pleasure to read! Too many pointless keywords will be identified as spam by search engines, so it is important to strike the right balance here.

12. What to do, if I haven't an account yet at certain platforms I want to distribute a video to?

This works very simply, you even don't have to leave Clipviral for this.

Click on the green button [Destinations] first. If you do not have an account yet, please click on Account. Clipviral leads you to the relevant register page of each platform and you can register there. Then click on the button [Connect] and follow the further instructions to allow Clipviral accessing your account.

13. How do I create a new client? ^*

Simply click on the green button [Clients] on the left and then on the right button [Add New Client]. There you can insert a name and description, and set the time zone for this client.

14. Can I reverse / undo a video distribution?

This is not possible yet. Once you have started a distribution, the video will be uploaded to the selected platforms. If you want to delete a video though, please log in to the respective platforms and delete the video manually.

We are currently working on a new feature that will allow you to delete videos from your destinations with a mouse click — or to delete them at a certain time, if you no longer want to have them online.

15. What is a scheduled distribution? ^*

As a premium customer, you can set the desired start time of a distribution in advance. How convenient scheduled distributions are, the following scenario illustrates:

Oliver Smith, in charge of social media at the PR agency Text Wonder, is just about to start a long weekend on the island of Sylt as a customer calls from Chicago. The latest corporate video has to be uploaded to all important online channels on Monday at 10 ó clock. No problem at all: Oliver simply clicks Monday 10 ó clock—the correct time zone „Central Time (U.S. & Canada)“ was of course already set by him earlier. So Oliver won't have to perform a complicated calculation of the correct time according to the time zone of the client — and he will get his early flight to Sylt.

16. How do I set the date and time for a video distribution? ^*

Just click [Start Video Campaign], upload your video and go to „Campaign Data“ at step 4. By clicking into the „Schedule“ field, a calendar will pop up in which you can mark the date for your distribution and adjust the time with two slider bars.

17. How do I set a time zone?

During your registration Clipviral automatically sets the time zone of your current location by default. If you want to customize this setting, simply go to the menu item [Settings], then to [Profile] and select your desired time zone, such as „Berlin“, „Central Time (US & Canada)“ oder „Melbourne“.

18. How can I change the appearance of my Clipviral user interface? ^*

Simply click the green button [Settings] on the dashboard menu. There you can click [Profile] to upload a background image and set your profile colours at [Colours]. This way you can give each of your clients an individual profile* that matches with their corporate identity.

19. What kind of technology stands behind Cliviral?

Your videos will be uploaded on Clipviral with the help of asynchronous uploaders. This prevents a blockage of your website and you can upload several videos at once. Each video uploaded to our system will automatically be transcoded via a background queue.

The benefit for you as premium customer is that you can play back your video directly on Clipviral. For every customer we use this technique in case of format or length adjustments, if a video doesn't meet the requirements of the destination.

The distribution of videos to various destinations is run by a high-performance, asynchronous process control system, so that multiple distributions can be processed simultaneously. Because of the parallel processing of seeding campaigns you save additional time (and you can concentrate on your important day to day business).

20. At what stage of development is Clipviral?

Our videoseeding solution Clipviral is online since late 2011 — we're in the open beta phase since July 2012. Registration for the Free, Basic and Premium packages is possible everytime without an invitation. We could already attract many pilot customers for the Basic and Premium package from industries like video and film production, online marketing and PR, online video services, news services and video bloggers. Their feedback flows consequently into the development and optimization of Clipviral.

21. Where can I fill in the video text fields?

Our hint: If you want to distribute an already uploaded video, first fill in title, description and tags at [Edit] and then click [Save]. If you do so at [Distribute] and then cancel, all your inputs will be gone. That's just temporarily — we will have a solution for you at hand very soon.

22. How promotional are my videos allowed to be?

Please note that some video sites are very strict, if they classify your video as too much advertising or purely commercial. Blip.tv for example goes so far in such a case as to cancel the entire user account without prior notice. It's best to take a deep look at the terms and conditions of the individual video sites regarding this issue. But normally, video platforms simply just don't publish unwanted videos. Then the video account holder usually just gets a message that his video doesn't agree with the terms and conditions.

23. How do I change the posting frequency?

Go to [Videos], [Distribute], „Posting every: X hours“ and move the slide bar to the right to conveniently specify the period between the posts.

24. Any tips for my posting?

For the frequency of posts („Posting every: X hours“) it may be useful to put them on a level above 24. Then Clipviral will spread the individual postings over a longer period, thus extending the lifetime of your videos.

We are currently working on a feature so that you can send your text postings again a couple of days after the video distribution with one mouse click.

Also, make sure that you are not using the default text for your post, but write an own text yourself, which matches the content of your video.